Support & Monitoring

Vysiion’s Solution Owners, Technical Architects and Service Architects are qualified and experienced in supporting solutions and monitoring infrastructures for customers. If required we are able to provide a fully managed, ITIL aligned end-to-end support service or deliver specific services to complement your internal support teams.

Support and Monitoring

Objective

Activity

Outcome

A managed service proactively optimising:

  • Security
  • Application refresh
  • Cost savings
  • Efficiencies
  • Agility
  • Strategic plans

Single point of contact across all platforms.

24x7x365 ITIL aligned service desk utilising a set of management tools.

On-campus, security vetted engineers to manage and support your environments either in the cloud or hosted in the CHDC.

Services include:

  • Monitoring
  • Data centre management
  • Engineering support
  • Patching
  • Change, Capacity, Configuration and Problem management
  • License management
  • Maintenance
  • Security assurance
  • Backups
  • Secure data destruction
  • Secure asset disposal

Throughout the contract term, Vysiion will continue to work with the client to support the implementation of enhancements, provide platform optimisation, automation, security assurance and secure asset/data destruction services.

Vysiion acting as your trusted service provider in managing daily IT operations and multi-vendor relationshisp where appropriate.

Your time more focussed on important organisation objectives.

Growth and new business objectives accommodated.

Framework
RM3804 – Lot 4
 
G-Cloud – Our full presence on G-cloud can be viewed Government Digital Marketplace

 

PROJECT LIFECYCLE

 

Project Lifecycle